Refund & Cancellation Policy

You can request cancellation of your order within 2 to 4 hours of placing it, or before the package has been handed over to our courier partner.

• Before Dispatch: If cancelled prior to handover to the courier, 100% of the paid amount will be refunded to your original payment method.
• After Dispatch: Once an order has been picked up by the logistics courier partner, it cannot be cancelled as perishable food parcels cannot be re-stocked.
• To cancel an order, quickly send your Order ID via WhatsApp or call us at +91 8120385929.

As snacks are perishable food items, general returns for change of mind are not permissible. However, we will gladly issue a free replacement or full refund under the following circumstances:

• Transit Damage: The outer parcel or inner vacuum seal was visibly crushed, torn, or compromised upon delivery.
• Wrong Item Received: The product received differs from the items ordered in your invoice.
• Quality / Freshness Defect: Any genuine issue regarding the seal or freshness of the product upon unboxing.

3. How to Claim a Replacement or Refund

1. Notify us within 24 hours of package delivery by messaging our WhatsApp support at +91 8120385929 or emailing support@indorisnacks.com.
2. Share your Order ID along with clear photos or a short video showing the damaged packet/label.
3. Our support team will verify the claim within 12–24 business hours and approve either a fresh batch dispatch or a monetary refund.

Once a refund is approved by our support desk:

• UPI & Net Banking Payments: The refund will be credited back directly to the source UPI ID / bank account within 3 to 5 business days.
• Debit / Credit Cards: The credit will reflect in your card statement within 5 to 7 working days, depending on your issuing bank.
• You will receive an instant notification with the refund ARN / transaction reference code.