Privacy Policy
Last Updated: October 2026 | Operates under MAYA GRAH UDHYOG (FSSAI Lic. No. 21424850004730)
Commitment to Your Privacy
At Indori Snacks (brand of Maya Grah Udhyog), we value the trust you place in us. We are committed to safeguarding your personal data and ensuring transparent practices regarding how your information is collected, stored, and processed.
1. Information We Collect
When you visit or place an order on our store, we collect details necessary to process and deliver your snacks securely:
- Contact Information: Full name, mobile phone number, and email address.
- Shipping & Delivery Details: Complete delivery address, landmark, city, state, and postal PIN code.
- Order History: Products purchased, quantities, timestamps, and order identifiers.
- Technical Identifiers: IP address, device type, browser information, and referral URLs for security and analytics.
2. Payment Security & Financial Details
We take your payment security with utmost priority. Indori Snacks does NOT store, process, or view your debit/credit card numbers, CVVs, net banking credentials, or UPI PINs on our servers.
All electronic transactions are processed through certified, RBI-licensed payment aggregators and UPI networks (e.g., PhonePe, Razorpay, NPCI) adhering to strict PCI-DSS Level 1 compliance and 256-bit SSL encryption.
3. How We Use Your Information
- To fulfill, pack, dispatch, and deliver your food orders accurately to your doorstep.
- To send order confirmations, digital invoices, and dispatch tracking details via SMS/WhatsApp/Email.
- To provide timely customer assistance and resolve inquiries or refund requests.
- To prevent fraud, abuse, and unauthorized transactions on our platform.
4. Information Sharing & Third Parties
We never sell, rent, or trade your personal information to any third parties for advertising or commercial marketing.
Information is only shared with trusted operational service providers strictly necessary to complete your order:
- Logistics Partners: Courier companies (e.g., Delhivery, Bluedart, DTDC, India Post) to physically deliver your parcel.
- Payment Gateways: Authorized payment processors for transaction settlement.
- Statutory Authorities: If required by Indian law or competent court jurisdiction.
5. Cookies & Local Storage
We utilize minimal cookies and browser local storage strictly to remember your active shopping cart items, preferred delivery pincode, and session navigation. You can disable cookies in your browser settings anytime without losing access to browse our catalog.
6. Contact Us & Grievance Redressal
If you have questions, feedback, or wish to update your details, please reach out to our team:
Entity: MAYA GRAH UDHYOG (Indori Snacks)
Address: Kalani Nagar, Indore, Madhya Pradesh 452005
Customer Care / Phone: +91 8120385929
Support Email: support@indorisnacks.com
FSSAI Registration: 21424850004730